Insurance claims assistance in Tygervalley
Something happened.
Here is what to do.
Contact TitanDC as soon as possible after a loss. Our claims team registers the claim with your insurer and stays with you until it is settled.
Call the claims team.
- Monday to Friday
- 08:15 – 16:30
- Weekends and public holidays
- Closed
Ask for the claims team and have your policy number ready. You can also email reception@titandc.co.za with “Claim” in the subject line.
Use your insurer’s 24-hour line.
- If anyone is hurt or in danger, call emergency services on 112 first.
- For towing, roadside help, a burst geyser or emergency repairs, phone the 24-hour assistance number printed on your policy schedule or shown in your insurer’s app. Help arranged there is logged against your policy.
- Tell TitanDC on the next working day so we can register the claim and take it from there.
Keep your policy schedule where you can find it. If you do not have a copy, we will send one during office hours.
Please report within 30 days.
TitanDC’s reporting guidance asks that claims be reported within 30 days of the event. Theft, hijacking, vandalism and accidents involving other people must also be reported to the police as soon as possible. Check your policy for its own reporting requirements.
What we will ask you for.
You do not need everything to start. Tell us what happened first and we will guide you through the rest.
- Your policy number, or the name the policy is under
- The date, time and place of the incident
- What happened, in your own words
- Photos of the damage, if it is safe to take them
- The SAPS case number for theft, hijacking, vandalism or accidents involving other people
- Names and contact details of any other people or vehicles involved
- Quotes, invoices or proof of ownership, when you have them
Call us
021 200 4000Monday to Friday, 08:15 to 16:30
Ask for a call back
Contact the claims teamShare a brief description and your contact details.
Visit us
Tygervalley, Cape Town3 Tyger Lake, Office 518
Ask the claims team
to contact you.
This form asks the claims team to call or email you. It does not register a claim, confirm that an insurer has been notified or confirm cover. For urgent reporting, call the team and ask for acknowledgement.
Have your policy details and the incident date ready for the conversation.
Prefer to speak to someone?
Call 021 200 4000
Ask the claims team to call you.
Share your details and a line about what happened. The claims team replies during office hours. For urgent reporting, call 021 200 4000.
Thank you. We have your enquiry.
We reply during office hours, Monday to Friday, 08:15 to 16:30. If it is urgent, call 021 200 4000.
Prefer a separate window? Open the enquiry form ↗
You can also call 021 200 4000 or email our team.
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